Citizens Advice Telford & the Wrekin

Citizens Advice Telford & the Wrekin shares three good news stories of people helped during the Covid-19 crisis.

Since the lockdown came into force on 23rd March, the charity has advised and assisted over 722 people from across Telford and the Wrekin. Despite the challenges and unsurety the Covid-19 crisis has brought to many people, Citizens Advice Telford & the Wrekin endeavours to support the public and has brought stability and security back to many people.

In the light of the present crisis Citizens Advice Telford & the Wrekin have established a network of staff and volunteers working from home to offer services to local people through websites, telephone calls and emails. You can also write to them.


The charity has been inundated with members of the public requiring advice and assistance on a range of questions, with the top issues being Benefits, Universal Credit, Employment and Housing. Each person’s situation is unique and despite the complexity of this, Citizens Advice Telford and the Wrekin have been able to bring stability back to a number of their clients. 


To reassure the public that support is available, they have released the stories of three clients who with their help, have gotten great outcomes. All names have been changed for confidentiality purposes.

Here are some examples of our work:

John’s story: John had been refused Employment Support Allowance as he did not attend his face-to-face assessment due to his long-term illness flaring up. This resulted in his Council Tax Reduction and Housing Benefit being removed, John falling into arrears and being taken to court. With our adviser's support, John appealed his benefit decision and his benefits were reinstated allowing his debts and court fees to be wavered.


Mable’s story: Due to the effect COVID-19 could have on Mable’s health conditions, she was told by the Government to stay indoors for 12 weeks. The company Mable works for did not know that she could be furloughed under the Government’s scheme as they remained open, and instead only offered to pay her Statutory Sick Pay. Our adviser provided her manager with proof that she could be furloughed under the Government’s scheme leading to Mable being paid 80% of her wages whilst she shielded at home.


Derek & Jenny’s story: Derek was self-employed for a number of years before his wife Jenny became gravely ill with a brain haemorrhage and was hospitalised leaving them with no income. This was just before the COVID-19 lockdown started and they didn’t know where to turn. Our adviser completed a benefits check with Derek & Jenny via video call and found that they would be entitled to Universal Credit. Our adviser supported the couple in applying for this benefit. The DWP accepted the application and the couple were awarded the benefit this meant they are better off by £1239.31 a month.


Citizens Advice Telford & the Wrekin remains open to help people:

  • Ring 01952 567193 or 01952 567173 all callers will be asked about their problem then they will be called back by one of our advisers for a more in-depth interview.
  • The best way to contact us is by email queries to or write to Citizens Advice Telford & the Wrekin, 40 Tan Bank, Wellington, TF1 1HW. People should ensure that they include their name, post-code and telephone number if possible so that it can be passed to the right person.