Citizens Advice Telford & the Wrekin

Local advice charity Citizens Advice Telford & the Wrekin increases capacity to help people with problems during Covid-19 crisis

The charity has this week increased the number of staff and volunteers staffing its local telephone lines and a new email information service. This means that they can help more people with COVID-19 queries. The public can get help and advice on issues such how to claim top-up benefits, managing household payments, cancelling holiday plans, and employment worries such as being laid off or furloughed. They can also help with legal matters, debts and much more. Despite the challenges, Citizens Advice Telford & the Wrekin are determined to carry on. They can be contacted on: Local numbers : 01952 567193 or 01952 567173 Email case@telfordcab.co.uk

In the light of the present crisis Citizens Advice Telford & the Wrekin have established a network of staff and volunteers working from home to offer services to local people through websites, telephone calls and emails. You can also write to them.

Citizens Advice Telford & the Wrekin CEO, Caro Hart said:

“It is a new way of working, but we find we can help people just as effectively through telephone and email; including helping people fill in forms, deal with complicated matters and to get the information they need for themselves and their families.

We want to help even more people with the problems they are experiencing through the COVID-19 crisis and so we have added more ways to reach us.

People can access a comprehensive range of advice and information through national website www.citizensadvice.org.uk but if that doesn’t answer the question, they can contact Citizens Advice Telford & the Wrekin for more help:

  • Ring 01952 567193 or 01952 567173 all callers will be asked about their problem then they will be called back by one of our advisers for a more in-depth interview.
  • The best way to contact us is by email queries to case@telfordcab.co.uk or write to Citizens Advice Telford & the Wrekin, 40 Tan Bank, Wellington, TF1 1HW. People should ensure that they include their name, post-code and telephone number if possible so that it can be passed to the right person.
  • 01952 567174 which is for people wanting food parcels

For updates on what services Citizens Advice Telford & the Wrekin can offer and local help and information, please see; www.citizensadvicetelfordandthewrekin.org.uk