Citizens Advice Telford & the Wrekin

Local advice charity Citizens Advice Telford & Wrekin closes face-to-face services due to Corona Virus

In response to the emerging COVID-19 pandemic and in order to remain within government guidelines, Citizens Advice Telford & the Wrekin have closed their drop-in and appointment services at 40 Tan Bank and their community outreach services. However they remain committed to offering a service to the people of Telford & the Wrekin and will still offer advice and information online, by telephone, email and by letter.

Despite the challenges, Citizens Advice Telford & the Wrekin is determined to carry on. They have established a network of staff and volunteers working from home and are therefore able to offer services to local people through websites, telephone calls and emails. You can also write to them.

Citizens Advice Telford & the Wrekin CEO, Caro Hart said:

“Our staff and volunteers have risen magnificently to the challenge of doing their bit to beat this pandemic. We are all determined to continue to help our clients, by any means, particularly those who are most vulnerable. That is our priority, but staff and volunteers are also reaching out to each other to offer support with homeworking and I am sure we will come through this together.”


People can access a comprehensive range of advice and information through national website but if that doesn’t answer the question, they can contact Citizens Advice Telford & the Wrekin for more help:


  • 01952 567193 callers will be asked about their problem and if they need more than brief information they will be called back by one of our advisers for a more in-depth interview.
  • 0300 330 1165 is the advice line
  • 01952 567174 which is for people wanting food parcels
  • People having problems with claiming Universal Credit can get help through 0800 144 8 444 or national webchat support which will send enquiries through to local advisers
  • Email queries to or write to Citizens Advice Telford & the Wrekin, 40 Tan Bank, Wellington, TF1 1HW