Citizens Advice Telford & the Wrekin

COVID-19 Public Statement – 16th March 2020



Our policy is and always has been to provide a service to the public no matter what. This being the case we need to have a contingency plans in place in case the outbreak of COVID-19 escalates to a point that it affects our service to the public.  We also recognise our duty of care to our staff and volunteers, especially those in the vulnerable groups (people with pre-existing conditions or those over 70 years old).

There are currently no cases in Telford and a few in Shropshire, but we are acting now to help prevent the spread of the disease and protect our staff, volunteers and clients.


Our procedure is based on the guidelines issued by Government as at 16th March 2020[1] and we will update it as that advice emerges. You will also find on this website a Q&A from Healthwatch which will give you more information


Prevention of COVID-19


We are requiring all staff, volunteers and clients to follow the following basic safety precautions: When you come into the building from outside; wash your hands for the recommended 20-second minimum.


Public Health England (PHE) recommends that the following general cold and flu precautions are taken to help prevent people from catching and spreading COVID-19:


  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze. See Catch it, Bin it, Kill it
  • put used tissues in the bin straight away
  • wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available. See hand washing guidance
  • try to avoid close contact with people who are unwell
  • clean and disinfect frequently touched objects and surfaces
  • do not touch your eyes, nose or mouth if your hands are not clean


We will be increasing the cleaning within the building and providing antibacterial wipes and paper towels in communal areas, based on government guidelines.


Symptoms of COVID-19


Some of the symptoms may resemble flu of a cold, but the main ones to look out for are:


  • A new persistent cough and/or
  • A temperature of 37.8C or more



You may also be at risk if you have recently travelled back from an affected area. The latest country information is available on the NaTHac Travel Pro website or the Foreign and Commonwealth Office (FCO) website


If you are experiencing these symptoms, please do not access our open door services either at Tan Bank or one of our outreaches. If the incidence of COVID-19 increases in Telford, we will be increasing the numbers of people answering the telephone and bringing in new ways of getting advice such as emails.


Closure of one or more services


If we take the decision to close or reduce our services, we will put announcements on our website, so please refer to this.


CMH 16.03.20


 Healthwatch's guide to commonly asked questions