We’re an independent charity that provides free, confidential, independent and impartial help on a range of issues.
Citizens Advice Telford and the Wrekin formed from the merger of three smaller bureaux in 1999. We are managed by a Board of Trustees and are members of the National Association of Citizens Advice Bureau.
We recently had our Annual General Meeting on 25th September 2019. For more information please visit the News page.
Our service is delivered by a mixture of volunteers and paid staff who undergo extensive training in order to make your visit to us as successful as possible.
Quality of Advice:
We have been awarded the Advice Quality Standard. This is awarded to organisations giving advice to members of the public on legal issues. We are audited continuously, which includes checks on access to the service; how clients’ needs are met; how people giving advice are supervised and supported, and how they keep their knowledge up to date; and how the service checks that they are giving the right advice.
Our office is located at 40 Tan Bank, Wellington, Telford which is where most of our staff and volunteers are based. This is home to the Advice Hub which has been developed to be a one-stop-shop for information and advice.
Community Outreach Sessions
Each week we also offer access to information and advice through a number of outreach sessions across the borough:
First Point, TWC, Southwater One, Southwater Square,Telford TF3 4JG
Monday – Friday 9.00am – 4.00pm. To book an appointment call 01952 459268
Madeley Library, 21-22 Russell Rd, Madeley, Telford TF7 5BB
(Supported by Madeley Town Council)
Every Tuesday appointments – 10.00am – 3.00pm. To book appointments call 01952 459268.
The Sambrook Centre, Grange Ave, Stirchley, Telford TF3 1FL
(Supported by Stirchley & Brookside Parish Council)
Every Wednesday, Drop-in service – 9.30am – 11.30am
The Guildhall, High Street, Newport TF10 7AR
(Supported by Newport Town Council)
Every Thursday, Drop-in service 10.00am – 1.00pm
The Wakes, Theatre Square, Oakengates, TF2 6EP
(Supported by Oakengates Town Council)
Every Thursday, appointments – Drop in service 9.30-12.30pm
Dawley Christian Centre, High St, Dawley, Telford TF4 2EX
(Supported by Great Dawley Parish Council)
Every Friday, Drop-in service 10.00am – 12.30pm
Click on the opening hours icon below to view full details of all our opening hours.
View our opening hours by clicking the icon below: